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Malmesbury Primary Care Centre

Malmesbury Primary Care Centre

national health service
PHONE LINES OPEN at 8.00am !!!!. ........ OUT OF HOURS SERVICE : If you require Urgent ( non 999) advice or help you now contact NHS 111 .
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Appointments

This surgery is fully committed to achieving the 'Advanced Access' appointment times and is constantly reviewing our system to offer our patients the best availability possible. All our doctors have morning, afternoon appointments with sessions running at times which are most convenient to all our patients.

Each session has a mixture of pre-bookable appointments and also some 'on the day' appointments'. This gives patients the flexibility to either  plan and book ahead, or see a GP at short notice. The pre bookable appointments allow our patients to make an appointment up to six weeks in advance, subject to availability of course.

If you need to see a doctor urgently you will be offered an appointment on the same day, but not necessarily with your own doctor.

We will offer you a non-urgent appointment with the doctor of your choice within five working days unless the doctor is away on leave or sick.

We have made major improvements in keeping sessions running to time but occasionally due to an unexpected emergency or an unpredicted exceptionally complex consultation delays can occur. You will be informed if appointments are running more than 30 minutes late and you can expect to be seen within 30 minutes of your appointment time or offered an alternative time.

Wherever possible we will give you 24 hours notice of any cancelled surgery or clinic.

We aslso provide  extended service for patients wishing to see a GP or Practice Nurse outside normal ‘working' hours.  These appointments are strictly by appointment.

These additional sessions will be spread over two mornings and Saturday Morning

WED  AM (7.30 - 8.00)  2 GPs 
THURS  AM (7.30 - 8.00)  2 GPs 
SAT  AM (8.30 - 11.30)   1 GP  1 Nurse
     

Evidence

2007-8 Patient Satisfaction Survey Results ( 2006-7 in brackets) :
77%( 85%) of patients reported that the opening times were "good, very good or excellent' .

Of those requesting additional opening hours

7% (8%)  Early mornings 
3% (4%)  Lunchtimes (we have been open lunchtimes for the last 5 years!)
24%(19%)  Evenings 
50% (41%)  Weekends 
30% (37%)  Satisfied with opening hours 

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