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Malmesbury Primary Care Centre

Malmesbury Primary Care Centre

national health service
Please Note: ALL members of the public attending the surgery are now required to provide and wear a 'face covering' as per national advice . Thank You.
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Repeat Prescriptions



 Prescriptions should be ready within 48hrs ( 2 working days) , so you should remember to hand in your request at least three days before you need your medication renewed. Repeat Medication requests can be made by the various methods below:


  • ONLINE -   Click on the "Blue Button" Below 
  • email to repeat.ghs@nhs.net
  • handing in your repeat medication sheet (which was attached to your previous prescription)
  • post (please allow extra time for the request to reach us)




Logging in to SystmOnline

To use the SystmOnline service, you will need to attend the practice to request a user name and password. You cannot register for this service online because your identity needs to be verified.  You will need to provide an official document (passport/ Driving Licence  etc) that has a photograph of you.

Once a member of staff has given you a user name and a random password, wait an hour before trying to log in to the website.


Enter your user name and password and click Login. You will then see the SystmOnline Home Page, which shows your details and our GP practice's contact details at the top.



You can navigate to all the online services from here, and can return to the Home Page by clicking Home in the blue menu bar, or by clicking the Back button on any page.

Logging out of SystmOnline

To log out:

  1. Click the Logout link on the Home Page or the Logout button on the main menu bar.
  2. Close your Internet browser.

Note: The website will automatically log out after a period of inactivity. Type in your user name and password to re-enter the site.


Managing Prescriptions with SystmOnline

For certain drugs, you can request a new prescription.

Click the Current Prescriptions link on the Home Page, or the Current Prescriptions button on the main menu bar.

All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug.

To request a repeat prescription:

  1. Select the drug by ticking the box in the left-hand column. If the item you require is not listed or if you need to include further information with your request, type the details into the Medication Request Notes field. When providing this information, you should bear in mind that it may be visible to all practice staff.
  2. Click Request Medication. The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s), and that the prescription will be ready for collection in two working days (after 2pm).
  3. Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.


PLEASE NOTE We cannot take repeat prescriptions requests via telephone. Please call into reception to pick up your requested prescription, alternatively we can automatically send the prescriptions to any of the towns pharmacies once they are completed. This means the medication should be ready for collection when you arrive, saving you a wait. If you do wish for us to forward your prescription please indicate this on the request slip.


Prescriptions are currently priced at £8.60. If you are on multiple repeat medications it is probably worthwhile contacting the Prescriptions Authority or asking your pharmacist for a pre-payment certificate which will greatly reduce your prescription charges. If you are under 18 years of age, unemployed or on invalidity benefit then you will not have to pay for your prescription. Ensure that you fill out the reverse of the prescription form correctly and sign it, and have some proof that you are exempt from prescription charges with you when you collect your medication from the pharmacy. Prescriptions can be redeemed at any UK pharmacy.


Two pharmacy's are located in the High Street and another adjoined to the Practice - you can choose to use one of these, or any other pharmacy to dispense your prescription.

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