Loading...

This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More

Malmesbury Primary Care Centre

Malmesbury Primary Care Centre

national health service
Sign up NOW ...for On-line Access to make appointments,request your medication and view your medical records! Ask at Reception or view the " Online" tab on this Website
Choose font size: A A A

Malmesbury Medical Partnership

PATIENTS PARTICIPATION GROUP

 

Minutes of the meeting held on Monday 4th December 2017 at 19.00hrs

 

Present: Marion Burfield (Chair), : Margaret Perrin (Secretary)  Georgina Carter,  Frank Soden, Michael Lynch, Elisabeth Cheshire, Dave Grogan, Miriam Nicholls, Carl Hall, Roger Lee, Denise Richards and Diane Vincent

 

Apologies:  Ces Smith (Vice Chair) Jennifer Walker.

 

  1. Minutes of the last meeting were agreed.  Proposed: Elisabeth Cheshire.  Seconded: Georgina Carter
  2. Matters arising   Nil.

 

3. Surgery Update:

Pharmacist.  In conjunction with the GP practices in Wootton Bassett and Purton the surgery are very pleased to have recruited Rachel Dolman a Community Pharmacist who will work between the practices to offer support to the GPs on a whole range of medication matters. This will eventually include holding face to face medication reviews with some patients.

 

Afternoon Blood sample clinic:

Dave explained that despite strict adherence to how samples were processed for an afternoon service   there had been up to a 30% rejection of blood samples using the new centrifugal equipment and sadly patients were being asked to return to the surgery for re- testing. Given this level of inconvenience the surgery had no option but to cease using this equipment and have reverted to the old system of morning only clinics.

 

Toys in waiting rooms:

Dave was presently looking at toy catalogues and is planning to order some appropriate new toys for the waiting rooms.

 

Blood/other tests results:

Dave explained that different situations required different solutions ( ie routine and acute bloods)  and the GP/clinician requesting the test should make it clear to the patient at the time what the process should be ..ie depending if the result was normal , expected or abnormal .  The most usual solution is that patients are requested to contact the Surgery after a certain time frame (depending on what test were being done) .  The GP s will always report / make comment on every result and it is this ‘report’ that the admin team are able to give the patient when they enquire. Additionally it is very common that GPs will ask the admin team to contact the patient with a specific instruction. ie “Please make an appointment with me in 3 months “…. Or “The bloods results were ‘as expected’ please continue with tablets at the same dosage as discussed “  

 

Dave said that he would remind the Doctors to be clear on what patients should do so that they are not left not knowing  what happens after the test has been done.

 

 

Patients on line:

In the New Year the surgery plans to promote Patients on Line system which will enable patients to make appointments, order their repeat medication view their medical information held by the practice. As part of this process users of the repeats.ghs@nhs.net email service will be sent a message promoting the web based on line service. Patients have to contact the surgery (complete a simple form) to attain a username and password to access the system. Unless the patient is known to the staff proof of ID will be required before access to the system can be granted. Dave reassured the meeting that the Reception team can advise patients and they would receive both paper and online information and advice on how to access and use the system. Once set up the patients will then create their own password for privacy.

If patients already have an online account /surgery password they may wish to request access to the additional modules that have been added more recently.ie Dave explained some patients will have registered before access to coded records was available. Currently 11 % of patients have online access and it is the practice’s hope it can reach 20% by the end of the project by 31st March 2018.

 

Yellow Lines:

The practice will not be repainting the yellow disabled lines in the car park area at present as they were not supposed to be painted/ highlighted in the first instance.

 

 

Other areas for discussion:

 

CH asked if there is any chance of the surgery merging with any of the surrounding surgeries.

Dave explained that there was no intention of a merger with any other practices. He explained that most practices that merge are normally failing practices, or practices who cannot recruit GPs.

 

RL asked if the PPG user area on the website could be updated. Dave to bring up to date

RL congratulated the surgery on putting up on line GPs availability as he found this information very useful.

 

DR congratulated the blood clinic staff for providing a very efficient friendly service.

 

Unfortunately Michael Lynch has resigned from the committee due to ill health.

The chair thanked Michael for his input to the committee over the last few years.

We all wish Michael well for the future.

 

Meeting closed at 7.50 pm

 

 

 

 

NEXT Meeting date:

 

5th February 2018.

GP Website from Wiggly-Amps Ltd. | Total visitors:363374 | Disclaimer