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Malmesbury Primary Care Centre

Malmesbury Primary Care Centre

national health service
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Summary Care Records

NHS Wiltshire are introducing Summary Care Records to improve the safety and quality of patient care.The Summary Care Record is an electronic record which will give healthcare staff faster, easier access to essential information about you, to help provide you with safe treatment when you need care in an emergency or when your GP practice is closed.
nurse

 

I a letter and information pack. They are telling you before a Summary Care Record will be made for you, so that you have time to think about your choices. Everybody can choose not to have a Summary Care Record − an opt out form (PDF, 46.6Kb) is included in the letter.

Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, for example if you are unconscious, they may look at your record without asking you. If they have to do this, they will make a note on your record.

About your Summary Care Record

If you decide to have a Summary Care Record it will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had. Giving healthcare staff access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed.

You may want to add other details about your care to your Summary Care Record. This will only happen if you ask for the information to be included. You should discuss your wishes with the healthcare staff treating you.

How will I benefit from having a Summary Care Record?

Healthcare staff will have quicker access to information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had.

This means they can provide you with safer care during an emergency, when thisGP practice is closed, or when you are away from home in another part of England.

Children and the Summary Care Record

Children will automatically have a Summary Care Record made for them.

If you do not want your child to have a Summary Care Record you will need to fill in an opt out form (PDF, 46.6Kb) on behalf of your child and return it to your child's GP practice.

In some circumstances your GP may feel it is in your child's best interests to have a Summary Care Record. For example, if your child has a serious allergy that healthcare staff treating your child should know about.

 

 

 

 

Frequently asked questions

About the Summary Care Record

What is the Summary Care Record?

Your Summary Care Record will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had.

Giving healthcare staff access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed.

You can choose whether or not to have a Summary Care Record.

What information is included in the Summary Care Record?

If you decide to have a Summary Care Record it will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had.

You may want to add other details about your care to your Summary Care Record. This will only happen if you ask for the information to be included. You should discuss your wishes with the healthcare staff treating you.

How will the Summary Care Record help me?

Healthcare staff will have quicker access to information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had. This means they can provide you with safer care during an emergency, when your GP practice is closed or when you are away from home in another part of England.

You will be able to look at your Summary Care Record at any time at a secure website called HealthSpace. You must register to use HealthSpace to keep it as secure as possible.

You can get more information about HealthSpace at www.healthspace.nhs.uk or from your local NHS.

Who can see my Summary Care Record?

Only NHS healthcare staff involved in supporting or providing your care can see your Summary Care Record. Healthcare staff who can see your Summary Care Record:

  • need to be directly involved in caring for you;
  • need to have an NHS Smartcard with a chip and passcode (like a bank card and PIN);
  • will only see the information they need to do their job; and
  • should have their details recorded.

Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, for example if you are unconscious, they may look at your Summary Care Record without asking you. If they do this, they will make a note on your record to say why they have done so.

Can I stop information being put into my Summary Care Record?

NHS healthcare staff need to make accurate, relevant records of the care you have had.

You can choose not to have a Summary Care Record. If you do not want a Summary Care Record you must fill in an opt out form (PDF, 46.6Kb) and return it to your GP practice.

The Summary Care Record and your choices

I have received an information pack in the post about Summary Care Records. What do I have to do?

You need to read the information in the pack and make a choice. 

If you are happy for us to make a Summary Care Record for you, you do not need to do anything, we will automatically make one for you.

If you do not want us to make a Summary Care Record for you, please fill in the enclosed opt out form (PDF, 46.6Kb) and return it to your GP practice.

You can also get an opt out form (PDF, 46.6Kb) from your GP practice, or you can ask us to send you one by phoning the Summary Care Record Information Line on 0300 123 3020.

What are my choices with Summary Care Records?

You can choose to have a Summary Care Record: You do not need to do anything. This will happen automatically.

You can choose not to have a Summary Care Record: If you don't want a Summary Care Record, you need to let your GP practice know by filling in and returning an opt out form (PDF, 46.6Kb).

My letter mentions information sessions about Summary Care Records at drop-in centres. Do I need to go to these sessions?

No, not if you do not want to. These sessions are opportunities to find out more information and it is entirely up to you whether you go or not.

I have received a letter that is not addressed to me. What should I do with it?

You should return the letter, unopened, to the PO box number on the back of the envelope. 

Will you ask my permission to make my Summary Care Record?

Before we make you a Summary Care Record we will send you a letter and information pack explaining the changes that are taking place in your local area and the choice you have to make.

If you want a Summary Care Record you do not need to do anything. We will automatically made one for you.

If you do not want a Summary Care Record, an opt out form (PDF, 46.6Kb) is included in your information pack.  You should fill in the opt out form (PDF, 46.6Kb) and return it by Freepost or  take it to your GP practice.

How long do I have from getting my letter to making my choice about whether I want a Summary Care Record?

The letter you receive(d) from your primary care trust will mention a date by which you need to make a choice. (This is usually within at least 12 weeks of receiving the letter.)  You need to decide whether you want a Summary Care Record. If you do not, you need to fill in an opt out form (PDF, 46.6Kb), which is included in your information pack, and return it by Freepost or take it to your GP practice by this date.

If you choose to have a Summary Care Record you do not need to do anything.  Sometime after the date mentioned in your letter, we will make your Summary Care Record for you.  

Whatever you decide you can change your mind at any time, but you need to let your GP practice know.

What will happen if I choose not to have a Summary Care Record?

If you choose not to have a Summary Care Record the healthcare staff caring for you in an emergency, or when your GP practice is closed, may not be able to look at information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had.

Whatever you decide you can change your mind at any time. We will always provide you with the best possible care.

Why can't I opt in to having a Summary Care Record?

Asking patients to opt out of having a Summary Care Record (rather than opting in) is the simplest option for patients, and has been agreed by the Information Commissioner in line with the NHS Care Record Guarantee for England.

This means that patients who would benefit most from having a Summary Care Record, for example, vulnerable patients, will not be disadvantaged as there is no need to do anything if they want to have a Summary Care Record made for them.

Why can't I opt out online rather than having to print out the form and return it to my GP practice?

Your GP practice needs to know if you want to opt out of having a Summary Care Record to make sure that your wishes are carried out. Filling in and returning the opt out form (PDF, 46.6Kb) to your GP practice allows them to do this.

Can I change information on my Summary Care Record?

You cannot change information written by healthcare staff, but if you see any errors or incorrect information on your records, you should let your GP practice know.

Can I add information to my Summary Care Record?

You may have other details about your care added to your Summary Care Record. This will only happen if you ask for the information to be included. You should discuss your wishes with the healthcare staff treating you.

Access to your Summary Care Record

Will healthcare staff ask me if they want to look at my Summary Care Record?

Yes, healthcare staff will ask you every time they need to look at your Summary Care Record.  If they cannot ask you, for example if you are unconscious, they may look at your record without asking you. If they do this, they will make a note on your record to say why they have done so.

Can I look at my Summary Care Record online if I am under 16?

If you are under 16, you cannot see your Summary Care Record using HealthSpace.

This does not affect your rights to ask us for access to your information under the Data Protection Act.

How do I find out who has looked at my Summary Care Record?

Healthcare staff will ask you every time they need to look at your Summary Care Record. If they cannot ask you, for example if you are unconscious, they may look at your record without asking you. If they do this, they will make a note on your record to say why they have done so.

You can ask your local Caldicott (Information) Guardian at your primary care trust to tell you who has looked at your Summary Care Record. They will investigate any potentially inappropriate access to your record and let you know.

Will other people than those providing me with care be able to access my Summary Care Record?

People outside of the NHS will not be able to access your record without your permission other than in circumstances where it is allowed by law.

This is explained in the leaflet NHS Care Record Guarantee: Our Guarantee for NHS Care Records in England (PDF, 92Kb).

Keeping your Summary Care Record safe and confidential

Is my Summary Care Record safe from hackers?

It would be very difficult to hack into it because, like all other NHS computer systems and services, Summary Care Records aim to use the strongest national and international security measures available.

Could my records be accidentally deleted or lost?

No, there is strong protection to prevent any information about you being lost or deleted. The information is copied to a separate secure place so there is always a back-up copy of your records.

How will you protect my confidentiality?

By law, everyone working for us or on our behalf must respect your confidentiality and keep all information about you secure.

We publish the NHS Care Record Guarantee for England. This says how we will collect, store and allow access to your electronic records and your choices for how your information is stored and looked at. If you would like a copy, there is information on how to get one on the back of this leaflet.

No matter how careful we are, there are always risks when information is held on computers, as there are with paper records. In every place we treat you there are people responsible for ,protecting your confidentiality. Ask your local NHS for more information.

If you would like a copy, you can phone the SCR information Line on 0300 123 3020

What are my rights about how you keep my health information confidential?

You have the right to expect us to keep your health information private. You also have rights to make sure we keep your details confidential by law, including under the Data Protection Act and human rights legislation.

In every NHS place we treat you, there are people who are responsible for making sure your details are kept confidential. They are sometimes known as Information Guardians or Caldicott Guardians.

Can I choose for my child not to have a Summary Care Record?

Children will automatically have a Summary Care Record made for them.

If you do not want your child to have a Summary Care Record you will need to fill in an opt out form (PDF, 46.6Kb) on behalf of your child and return it to your child's GP practice.

In some circumstances your GP may feel it is in your child's best interests to have a Summary Care Record. For example, if your child has a serious allergy that healthcare staff treating your child should know about.

Can I have access to my Summary Care Record online if I am under 16?

No. If you are under 16, you won't be able to see your Summary Care Record using the HealthSpace website www.healthspace.nhs.uk.

This does not affect your rights to ask us to look at your information held under the Data Protection Act.

Is it possible to opt out on behalf of another person?

In certain circumstances it is possible to ask to opt-out on behalf of another person, for example, children or adults of limited capacity.

The decision will ultimately be made by their GP, as in some circumstances your GP may feel it is in the person's best interests to have a Summary Care Record. For example, if the person has a serious allergy that healthcare staff treating the person should know about.

You need to contact their GP to discuss this.

Getting more information about Summary Care Records

Where can I get more information?

For more information about Summary Care Records and your choices:

phone the Summary Care Record Information Line on 0300 123 3020;

contact your local Patient Advice and Liaison Service (PALS) http://www.pals.nhs.uk; or speak to a member of staff at your GP practice.

Why aren't other languages listed? How do I get information in another language?

If English is not your first language, the Summary Care Record Information Line 0300 123 3020 can provide both text and translation services. Or, you could ask a friend or relative to phone the Summary Care Record Information Line for you.

Why don't I have a drop-in centre nearer to me?

Each Primary Care Trust is responsible for their local drop in centres including their location. If your local Primary Care Trust is offering drop in sessions then they will tell you about these either in your letter, or on their website.

 

 

 

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