POD Closing

The Wiltshire POD (Prescription Ordering Direct Service) will be closing in 2024. They will cease to accept email requests for prescriptions by 1st March and the phonelines will close by June.

Click here for Frequently Asked Questions about the POD Closure – People who have a question that is not answered by one of the FAQs should contact the Patient Advice and Liaison Service team by calling 0300 561 0250 or sending an email to [email protected].


How to order medication with Malmesbury Primary Care Centre

The quickest and easiest way to order your repeat medications is with the NHS App.

The NHS App is free to download, and allows you to order your repeat prescriptions any time of the day or night.

You can also see when your prescription has been signed by a GP, and choose or change your nominated pharmacy!

How to register for the NHS App

How to order repeat prescriptions using the NHS App


Join a Digital Drop In Session at Malmesbury Library for support

Download the App:


What if I can’t use the NHS App?

For those who cannot use the NHS App, an online prescription request service will be available via our website from 1st March. This can be used on any PC or Smart Device.


What if I need to order by telephone?

To aid with the transition of POD’s closure, we will open an interim phoneline from 1st June, that will allow those who cannot use the App or Online Services, to order via the telephone.

Please note, this line will only be open for a limited duration during the working day.

We kindly request that this line is kept clear for those who truly cannot order via the App, and urge all other patients to use the App so that those with the greatest need for telephone support are able to get through to our team.