Practice Policies & Patient Information

Access to Patient Information

Confidential patient data will be shared within the practice health care team and with other health care professionals to whom you are referred for care.

Patient data may also be required for the broader purposes of public health and audit, research, the provision of health care services, teaching and training. Data disclosed will be kept to the minimum required to serve the purpose and, if at all possible, will be anonymised before disclosure.

Confidential and identifiable patient information will not be disclosed otherwise without explicit patient consent unless:

It is a matter of life and death or serious harm to you or to another individual
It is overwhelmingly in the public interest to do so
There is a legal obligation to do so

All individuals with access to your data have a professional and/or contractual duty of confidentiality.

If you are concerned about any of the ways in which your confidential data is used further information is available from the Practice Manager. You are entitled to register an objection which will be respected if this is possible.

Accountable/Named GP for All Patients

The practice is required under the terms of the latest GP contract to allocate all patients a named accountable GP.

Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice.

However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your Accountable GP, please ask the receptionists when you are next in the surgery.

Please note: there is no need to telephone the practice for this information.

Where a patient expresses a preference as to which GP they have been assigned, the practice will make every effort to accommodate this request.

Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

Your named GP will have overall responsibility for the care and support that our surgery provides to you. They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care package meets your individual needs.

Practice Manager.

Clinical Practice Research Datalink

CQC Statement of Purpose

Disability Confident Committed

GDPR / Privacy notice

GP Earnings

Malmesbury Medical Practice
for the year ended 31 December 2022

NHS England example publication of GP Net Earnings for 2022/23

“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.”

The average pay for GPs who worked for six months or more in Malmesbury Medical Practice in the last financial year was £71,267 before Tax and National Insurance. This is for 14 part-time GP’s and 1 locum GP.

Williamson West March 2024

Medical Charges

Schedule of Fees

Medical Examinations

Pre-employment Medical Examination: £120

HGV, PSV, Taxi Driver Examinations: £120

Elderly Driver Motoring Medical Examination: £120

Diabetic Driver’s Examination: £120

Sports Medical Examination: £120

Fitness to Travel Examination and Report : £120

Seat Belt Exemption Examination: £120

Holiday Cancellation Report and Examination: £120

PRIVATE Consultation & Private Prescription Includes ‘Overseas’ patients: £120

PRIVATE Consultation Includes ‘Overseas’ patients: £120

Reports/Forms

DVLA: £36.50

Private Claim Forms: £30

Fitness to Travel/Fitness to Exercise/To Whom: £20

Insurance Company Holiday Cancellation Report: £30

Sickness/Accident Benefit Report: £45

Employers Report and Opinion (No examination): £79.20

Employers Report and Opinion (Local Authority): £40

Seat Belt Exemption Report: £50

Disclosure of Medical Records to Solicitor: £30

Photocopying Medical Records (per side): £0.50

Access to Medical Records: £10

Housing Report: £50

Blue Badge Report: £25.15

Benefits Agency£17

To Whom Letters: £25

Medical Records

Online GP Records from 1st November 2022

From November this year, patients using the NHS app will be able to view all new entries made in their GP records. This is an NHS initiative to give patients greater access to their health information.

Upon reviewing your records, you may feel that certain notes made by our clinicians are incorrect and you may wish to request that they are removed.

The General Data Protection Regulations (GDPR) and the Data Protection Act 2018 state that an individual has the ‘right to be forgotten’, which is sometimes called the ‘right to erasure’, however medical records are slightly different in that they hold special category data. The GP’s (or other clinician’s) opinion at the time will not alter, therefore we cannot remove information simply at the patient’s request.

In line with the General Medical Council’s (GMC) guidance, Doctors have an obligation to:

· Keep clear, accurate and legible records.

· Make records at the time the events happen, or as soon as possible afterwards.

Source: https://www.gmc-uk.org/-/media/documents/good-medical-practice—english-20200128_pdf-51527435.pdf

The NHS constitution states that as a patient, “You have the right to have any factual inaccuracies in your health record corrected, however there are limited exceptions to this right, there is no obligation to amend something in a health record that is a professional opinion”, i.e. the GP’s opinion at the time.

Source: https://www.gov.uk/government/publications/supplements-to-the-nhs-constitution-for-england/the-handbook-to-the-nhs-constitution-for-england#patients-and-the-public-your-rights-and-the-nhs-pledges-to-you

This also applies to data that forms part of your medical record, for example letters and forms issued by other Healthcare organisations involved in your care that have supplied copies to us as your General Practice/registered GP. Data on your record is only to be used in relation to direct care purposes, and if considered to be used for anything else, it would need to have the relevant lawful basis and other data protection principles applied.

Should you request any corrections or redactions we will review your request and if we decide we are not able to comply we will inform you of this decision. We will also ensure we add details of your request to your record and the reasons why we have not been able to comply. Please make any such requests in writing via our website.

Understanding your Health Record

You can view some commonly used abbreviations here, which may help you understand your records.

https://www.nhs.uk/nhs-app/nhs-app-help-and-support/health-records-in-the-nhs-app/abbreviations-commonly-found-in-medical-records/

Whilst we will endeavour to respond to any queries about your records, please bear in mind that we must prioritise our workload and deal with patients that are unwell and need us. You can prebook telephone calls and face to face appointments online via the NHS app should you wish to discuss a particular issue, but please do not use appointments purely to request something is removed from or changed within your notes. As above, please contact us in writing, via [email protected] and we will liaise with the clinical team and respond within an appropriate time frame – as with most administrative requests this can be up to 28 days.

Other Useful Information

Car Parking

One of the major benefits of our new facility is ample parking or patients with some 70 bays available. These are located at the rear of the building and include designated disabled parking.

Children and Babies

Pushchairs can be left in the foyer of the main entrance. The area is found immediately on the right of the entrance. Push chairs should not be brought into the surgery as there is no safe place for them to be parked. There is a dedicated baby-changing and baby feeding facility.

This room is adjacent to our main waiting area (Area “A”). This can be found off from in the cloakroom at the rear of the surgery. Children visiting the surgery are welcome to play with the toys provided but parents are asked to supervise them at all times and return the toys to the appropriate areas before leaving the surgery.

Disabled Visitors

We aim to ensure staff are aware of the needs of our disabled patients. The building is fully DDA compliant and we are keen to ensure that the service you receive is not diminished in any way. Two lifts allow unrestricted access to any services on the first floor.

The surgery has a wheelchair for use of patients in the surgery and a hearing loop facility in reception.

Patient Confidentiality

The NHS asks you for information about yourself so that you can receive proper care and treatment. This information is kept together with details of your care, because it may be needed if you are seen again.

The NHS may use some of this information for other reasons for example:

to help improve the health of the public generally
to see that the NHS runs efficiently
to plan for the future
to train NHS staff
to pay bills
to carry out medical and other health research for the benefit of everyone

Sometimes the law requires the NHS to pass on information: for example, to notify a birth. The NHS Central Register for England and Wales contains basic personal details of all patients registered with a general practitioner. The register does not contain clinical information.

You may be receiving care and treatment from other organisations as well as the NHS. In these circumstances it may be necessary to share some information about you so that you receive the best possible treatment.

We only ever use or pass on information about you if people have a genuine need for it in your and everyone’s interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.

If your doctor is requested to report information to external agencies such as solicitors or insurance companies, he/she will only do so with your explicit consent.

Anyone who receives information from us is also under a legal duty to keep it confidential.

If at any time you would like to know more about how we use your information you can speak to the surgery’s practice manager or write to: Patient Advice and Liaison Service , Wiltshire Primary Care Trust, Southgate House, Pans Lane, Devizes Wiltshire SN10 5EQ.

You have a right of access to your health records

Patient Involvement

Patient Participation Group

Patient and public involvement is a priority for the Surgery and NHS as a whole, and we listen carefully to the views of the local population. If you are interested in getting involved you could join our very successful patient participation group at the practice please contact our main reception for details. The Group meets six times a year on Monday evenings .

The group is always keen to have new members on board and would particularly like have some representation from ‘the younger’ end of the spectrum, perhaps young mums for example.

Patient Survey

You may be asked to take part in a patient survey- these have been very useful, and we have modified and improved our services following these. We also have a suggestions box in the main waiting room which patients are able to leave their suggestion for us.

Patient Rights and Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the advice given.

Very occasionally a practice/patient relationship breaks down and the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

Patients Privacy Notice

Malmesbury Primary Care Centre provide and support NHS services to patients registered with us.

This privacy notice explains how we use any personal information we collect about you as a patient of health care services provided or supported by Malmesbury Primary Care Centre.

Why do we collect your personal information?

We collect and hold data for the purpose of supporting healthcare services to patients and running our organisation which includes monitoring the quality of care that we and our PCN practices provide. In carrying out this role we will collect information about you which helps us respond to your queries or secure specialist services. We will keep your information in written form and/or in digital form. The records will include both personal and special categories of data about your health and wellbeing.

How do we collect your personal information?

We collect your personal information:

When you contact us or we contact you regarding a service we or one of the PCN Practices are providing to you
If you contact us regarding a service we or one of the PCN Practices have provided to you in the past
We receive a referral from one of the PCN Practices

What types of personal information do we collect about you?

Personal information about you is collected in a number of ways. This can be from referral details from your GP, other hospital or community services and directly from you.

We may collect the following types of personal information:

Your name, address, email address, telephone number and other contact information
Gender, NHS Number and date of birth and sexual orientation
Details of family members and next of kin details
Health (Medical) information, including information relating to your sex life
Biometric data
Genetic information

How will we use the personal information we collect about you?

We may use your personal information in the following ways:

To help us assess your needs and identify and provide you with the health and social care that you require
To determine the best location to provide the care you require
To comply with our legal and regulatory obligations
To enable us to investigate any incidents, complaints or compliments we may receive
To help us monitor and manage our services

Text (SMS) messages

If you have provided your mobile telephone number, we may use this to send automatic appointment reminders, requests to complete surveys or to make you aware of services provided by Malmesbury Primary Care Centre that we feel will be to your benefit.

If you do not wish to receive these text messages, please let Malmesbury Primary Care Centre know.

Call recording

Recordings of calls made and received by Malmesbury Primary Care Centre may be used to support the learning and development of our staff and to improve the service we provide to our patients.

They may also be used when reviewing incidents, compliments or complaints.

Call recordings will be managed in the same way as all other personal information processed by us and in line with all current legislation.

CCTV footage

Malmesbury Primary Care Centre use Close Circuit Television (CCTV) to record images within public areas for the safety and security of our patients and staff.

CCTV footage is managed in the same way as all other personal data processed by us and in line with current legislation.

Data processors

We may use the services of a data processor to assist us with some of our data processing activities, but this is done under a contract with direct instruction from us that controls how the data processor will handle patient information and ensure they treat any information in line with the requirements of UK General Data Protection Regulation, confidentiality, privacy law, and any other laws that apply.

How will we share your personal information?

We may share your personal information with other health and social care professionals and members of their care teams to support ongoing health and or social care and achieve the best possible outcome for you. In particular, we may share your data with one of the GP Practices that is within our Primary Care Network. In order to support and provide healthcare services to you, they will require access to your patient record.

Any medical or health related personal information will be treated with confidence in line with the common law duty of confidentiality and the Confidentiality NHS Code of Practice.

We may be required to share information with people other than health and social care professionals and members of their care teams in order to comply with our legal and regulatory obligations. This may include:

Care Quality Commission (CQC)

The CQC regulates health and care services to ensure that safe care is provided. The law requires that we must report certain serious events to the CQC, for example, when patient safety has been put at risk. Further information about the CQC can be found here:

http://www.cqc.org.uk/

Public Health England

The law requires us to share data for public health reasons, for example to prevent the spread of infectious diseases or other diseases which threaten the health of the population. We will report the relevant information to local health protection team or Public Health England. Further information about Public Health England can be found here:

https://www.gov.uk/guidance/notifiable-diseases-and-causative-organisms-how-to-report

Other NHS Organisations

Sometimes the practice will share information with other NHS organisations that do not directly care for you, such as the Integrated Care Board (ICB). However, this information will be anonymous and does not include anything written as notes by the GP and cannot be linked to you.

We will not share your information with people other than health and social care professionals and members of their care teams without your consent unless the law allows or requires us to.

NHS National Data Opt-out

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care Services, important information about you is collected in a patient record for that service. Collecting this confidential patient information helps to ensure you get the best possible care and treatment.

The confidential patient information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care where allowed by law.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information, you do not need to do anything. If you choose to opt out your confidential patient information will still be used to support your individual care.

We do not share your confidential patient information for purposes beyond your individual care without your permission. When sharing data for planning and reporting purposes, we use anonymised data so that you cannot be identified in which case your confidential patient information isn’t required.

Information being used or shared for purposes beyond individual care does not include your confidential patient information being shared with insurance companies or used for marketing purposes and information would only be used in this way with your specific agreement.

Health and care organisations that process confidential patient information have to put systems and processes in place so they can be compliant with the national data opt-out. They must respect and apply your opt-out preference if they want to use or share your confidential patient information for purposes beyond your individual care.

Malmesbury Primary Care Centre are currently compliant with the national data-out policy as we do not share your confidential patient information for purposes beyond your individual care without your permission.

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters

You can change your choice at any time.

How long do we keep your personal information?

Malmesbury Primary Care Centre follow the NHS Records Management Code of Practice for Health and Social Care 2021 which states that patient records should be retained for 10 years from the date of death. At that point, all personal data we hold on you will be securely deleted.

How do we keep your personal information safe and secure?

We are committed to protecting your privacy and will only use information collected lawfully. Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

We adhere to the UK General Data Protection Regulation (UK GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. We maintain our duty of confidentiality by conducting annual training and awareness, ensuring access to personal data is limited to the appropriate staff and information is only shared with organisations and individuals that have a legitimate and legal basis for access.

Legal basis

Whilst investigating an incident, complaint or complement we will process your personal data on the basis that you have provided your consent for us to do so. There may also be occasions where is it is necessary for us to process your personal data for the performance of a task in the public interest.

In some circumstances, we may process your personal information on the basis that:

it is necessary to protect your vital interests;
we are required to do so in order to comply with legal obligations to which we are subject;
in the establishment, exercise or defence of a legal claim;

you have given us your explicit consent to do so.

Your rights

You have a right to:

access the information we hold about you;
correct inaccuracies in the information we hold about you
withdraw any consent you have given to the use of your information;
complain to the relevant supervisory authority in any jurisdiction about our use of your information
in some circumstances:
- erase information we hold about you;
- receive a copy of your personal data in an electronic format and require us to provide this information to a third party;
- restrict the use of information we hold about you; and
- object to the use of information we hold about you.

You can exercise these rights by contacting us as detailed below.

How to contact us

If you have any questions about our privacy notice, the personal information we hold about you, or our use of your personal information then please contact our Data Protection Officer at:

Data Protection Officer

Malmesbury Primary Care Centre

Priory Way

Malmesbury

Wiltshire

SN16 0FB

[email protected]

How to make a complaint

You also have the right to raise any concerns about how your personal data is being processed by us with the Information Commissioners Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

https://ico.org.uk/concerns

0303 123 1113

Changes to our privacy notice

We keep our privacy notice under regular review and we will place any updates on our website. This privacy notice was last updated on 22^nd August 2024.

Practice Charter

All members of our Primary Health Care Team are committed to achieving high quality services for you, our patients. We will do everything we can to keep you healthy, treat you as an individual and make every effort to respect your personal beliefs. We will also try to ensure that you have easy access to the services available for your use.

This charter sets down the standards of services which we feel we can deliver. We will review these standards and, where possible, improve on them.

Surgery Premises

surgery will be warm, welcoming, well maintained, and appropriate to the needs of all our patients.

Reception

You will be welcomed, acknowledged, and your needs dealt with promptly and courteously.

Telephone

We aim to answer the telephone promptly and courteously.

We will try not to keep you on ‘hold’ for more than a couple of minutes- if necessary we will ring you back.

Practice Leaflet:

All new patients will receive a copy of our practice leaflet and copies will be displayed at the reception desk.

Surgery Premises:

Our surgery building will be welcoming, easy for patients to find their way around and appropriate to the needs of users, including the disabled.

Patients’ rights to General Medical Services:

Patients have the rights to:

be registered with a General Practitioner
change doctor if desired
be offered a health check on joining the practice
receive emergency care at any time from the practice
receive appropriate drugs and medicines
be referred for specialist or second opinion if they and the GP agrees
have the right to view their medical records, subject to the Acts and to know that those working for the NHS are under legal obligation to keep the contents confidential.

Changes to Procedures:

When changes are introduced to practice procedures that affect patients, we will ensure that these are clearly explained, by means of its brochure; waiting room noticeboard or individual leaflets, giving as much notice as practicable.

Repeat Prescriptions:

To ensure the best possible knowledge of your personal health, these will be signed by your usual GP wherever possible.

Referrals:

Urgent referrals to other health and social care agencies will be made within one working day of the patient consultation. Where requested, our GPs will refer you to a private health provider.
We will normally process non-urgent referrals within five working days of the patient consultation or the doctor’s decision to refer.

Test Results:

When a doctor or nurse arranges for a test to be taken the patient will be informed how to obtain the result. (results are normally available after 2PM the following day but some can take a lot longer)

Transfer of Medical Records:

The Practice will endeavour to dispatch any medical record required by the SBS within seven working days and same day if the request is urgent.

Privacy and Confidentiality:

We will respect our patients’ privacy, dignity and confidentiality at all times.

Appointments:

With a Doctor: For routine consultations we will endeavour to offer patients an appointment within two working days of the request. For medically urgent requests, we will offer an appointment on the same day.

With a Practice Nurse: For routine appointments we will offer an appointment within five working days.

If there is a delay in the appointment wait (when you arrive) of more than 20 minutes we will let you know.

We are happy to update you on any delay situation if you feel that you have been waiting too long.

Home Visits:

We are unable to guarantee a specific doctor will visit you as this depends on availability and other factors. The decision to home visit will be at the doctors’ discretion.

Out of Hours Emergencies:

We will do everything possible to ensure that our system for contacting the duty doctor is easy to follow, reliable and effective.

Waiting Times:

surgeries will normally start on time.
we expect patients to be seen within twenty minutes of their appointment time, and in the event of a delay we will offer an explanation.
when a doctor is called away on an emergency we will inform the patients and give them an opportunity to book an alternative appointment, or if preferred, to be seen by another doctor.

With these rights come responsibilities and for the patients this means:

Courtesy to the staff at all times – remember they are working under doctors’ orders.
Responding in a positive way to questions asked by the reception staff.
To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment!
An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made and the Medical Record be made available.
Patients should make every effort when consulting the surgery to make best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience.
When patients are asked to give 48 hours notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.
Out-of-hours calls (e.g. evenings; nights & weekends) should only be requested if they are felt to be truly necessary.

Summary Care Record

Electronic Data Sharing

Introduction

This page explains why information is collected about you, the ways in which this information may be used and who will be collecting it.

Summary Care Record (SCR)

Summary Care Record contains important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had. This does not include diagnosis or procedures.

Allowing healthcare staff access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed. Your Summary Care Record will also include your name, address, date of birth and your unique NHS Number to help identify you correctly. If you and your GP decide to include more information it can be added, but only with your express permission.

For more information: Phone 0300 123 3020 or visit https://digital.nhs.uk/summary-care-records

With your consent, additional information can be added to create an Enhanced Summary Care Record. This could include your care plans which will help ensure you receive the appropriate care in the future. Care professionals will ask your permission to view your SCR. If you do not want an SCR, please state on the consent form below.

TPP SystmOne Data Sharing

The practice uses a clinical computer system called SystmOne to store your medical information. The system is also used by other GP practices, Child Health Services, Community Services, Hospitals, Out of Hours, Palliative Care services and other NHS bodies. This means your information can be shared with other clinicians so that everyone caring for you is fully informed about your medical history including medication and allergies. You can control how your medical information is shared with other organisations that use this system.

Sharing Out – This controls whether your information stored in the practice can be shared with other NHS services
Sharing In – This controls whether information made shareable at other NHS care services can be viewed by us, your GP practice, or not.

Benefits of sharing information

Sharing information can help improve understanding, responses to different treatments and potential solutions. Information will also help to:

Provide better information to out of hours and emergency services
Prevent prescribing of medication to which you may already have an allergy
Make more informed prescribing decisions about drugs and dosages avoid unnecessary duplication in prescribing
Increase clinician confidence when providing care
Allow results of investigations, such as X-rays and laboratory tests to be shared
Reduce referrals, ambulance journey admissions, tests, time wastage and visits to healthcare premises
Enable other clinicians to find out basic details about you, such as address and next of kin

Do I have a choice?

Yes. You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside this Practice, complete the sheet enclosed in this leaflet. This will prevent your confidential information being used other than where necessary by law.

Do I need to do anything?

Note your decisions on the form below and return to Reception. You can change your mind at any time, just complete another form.

Summary Care Record and Data Sharing patient Form

Website Privacy Notice

About us

We are Malmesbury Primary Care Centre, a provider of Primary Care services.

This privacy notice explains how we use any personal information we collect about you when you access the Malmesbury Primary Care Centre website. Our website is operated by GP Website Design, a company registered in England and Wales under company number 12271120 with its registered office at Unit 18 Jessops Riverside, 800 Brightside Lane, Sheffield, England, S9 2RX.

What information do we collect about you?

We collect:

information about you, for example, your name, contact details and the services you are interested in, when you submit an enquiry or register an interest in one of our services;
information such as your name and contact details when you voluntarily complete customer surveys published on our website and provide feedback;
information about the website that users came from or are going to, which pages of our website users visit, IP addresses, the type of browser used and the times our website it accessed. However, this information is aggregated and is not used to identify individuals. We do not require personal data to be submitted in order to use our website.

How will we use the information about you?

We collect information about you to enable us to process and respond to your enquiry or interest.

The information you provide to use when you complete a survey or provide feedback will be used to improve the services we provide.

Cookies

We use cookies to distinguish between users of our website, to collect information about users’ online preferences, to provide users with a good experience when browsing our website and to improve our website. Cookies are small pieces of information sent by a web server to a web browser which allow the server to uniquely identify the browser on each page.

If you are a user of our website and you want to delete any cookies already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. You can block cookies by activating the setting on your internet browser that allows you to refuse the setting of all or some cookies. Please note that if you delete our cookies or disable future cookies, you may not be able to access certain areas or features of our website.

To find out more about cookies, please visit www.allaboutcookies.org and www.youronlinechoices.eu.

Performance cookies

We use performance cookies which collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us to understand how users arrive at our website, browse or use our website and highlight areas where we can improve such as navigation. The data stored by these cookies never shows personal details from which users’ individual identities can be established.

Use of web beacons

Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Links to other websites

Our website may contain links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which users choose to link from our website. We encourage users to review the privacy policies of those other websites to understand how they collect, use and share personal information.

How we share information?

Only Malmesbury Primary Care Centre staff will have access to your information and will not share your data with any other third party. Malmesbury Primary Care Centre will not use or share your information for automated decision making, profiling or marketing purposes.

How long do we keep your personal data?

We will hold the information you submit to us for 6 months after the last contact.

The information collected from cookies is kept for as long as is reasonably necessary to provide you with a good experience when browsing our website.

Legal basis for the processing of your information

We, and you, have a legitimate interest in us providing you with the information you ask us for. It is necessary for us to process your information in order to do this.

We, and users of our services, have a legitimate interest in seeking to better understand how we can better improve our services. In order to do this it is necessary for us to process your information provided when you complete customer surveys and feedback questionnaires.

When you entered the website you will have been asked to consent to the use of cookies.