Patient Online Access


Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

What The NHS App does

Use the NHS App to:

  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • view test results – see your blood test results as soon as they come back. We will only contact you if further action is needed.
  • check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • view your medical record – securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision

If you use SystmOnline please click here to log in

Proxy Access

Proxy allows someone other than the patient to access and manage parts of their GP online services account, usually with the patient’s explicit consent.

Depending on the level of access, proxy users could

  • Book appointments
  • Order repeat medication
  • View medical record (where applicable)

Who can have access?

You choose who you want to give access to. This could be your carer, partner, parent or another family member. You can also give access to more than one person. Giving access to another person is your choice. No one can go to your GP surgery and ask for access to your online services without your permission.

Why you may want to give another person access

You may wish to allow another person to use your online services for different reasons. For example:

  • You are very unwell or just need help managing your health
  • You have a long term condition ,for example diabetes, heart disease, asthma or high blood pressure and would like support with checking test results, ordering repeat prescriptions and understanding your treatment
  • You are finding it more difficult to look after yourself, for example due to memory issues or speech difficulties
  • You have learning difficulties and want someone else to help you understand your health
  • You have a carer who can help you manage your health
  • You may be planning for the future or choosing someone to hold lasting power of attorney for health and social care for you
  • You are a young person and would like your parent or guardian to look after your health. 
  • You work away from home or are just busy and need help with booking appointments or ordering repeat prescriptions.
  • You are not comfortable with using computers, smart phones, or tablets


Before giving another person access, you should think about what the benefits will be for you. If you cannot think of any, then you should think very carefully whether allowing them access is the right thing to do. Some of the benefits are:

  • You have peace of mind that someone is supporting you with managing your health
  • The person you choose can help you make sure the information your surgery has about you is correct, for example your medication and allergies.
  • You know that someone else understands your medical information and can provide information when you are unable to. This could be when you are unconscious or too unwell to speak or when you need help explaining or understanding something
  • You can benefit from the convenience of using GP online services even if you do not use a computer or do not have access to the internet

Setting up Proxy Access

Please fill out the form below and bring it into the surgery where one of our Patient Advisers on the front desk will help you.

You can also get a paper form from the reception desk.

Please bring photographic I.D. with you.