Appointments

Choose the right service;

999

Please call 999 if you are experiencing crushing chest pain, stroke symptoms, difficulty breathing, choking, severe bleeding, loss of consciousness, or Mental Health crisis.

Urgent GP Appointments

We always have emergency ‘Duty Doctors’ on site to deal with medical emergencies within our opening hours. Please call 01666 825825 and choose option ‘1’. Duty Doctor appointments always start with a telephone triage call and the GP will then arrange a face to face appointment if needed.

The Patient Adviser will ask you questions on the nature of your illness. This will enable them to get the most appropriate help and quickly as possible.

Urgent, same day matters may include; chest pain, shortness of breath, pain in lower limbs, new confusion, feeling suicidal, not passing urine, fever symptoms, hot or swollen joints, new/severe abdominal pain, mastitis, heart palpitations.

Specialist Practitioner Appointments

If you have a Minor Illness, such as a tight chest/chest infection, ear pain/infection, sore throat, tonsillitis, or non-life threatening shortness of breath, you may be booked into a same day Face to Face appointment with a Specialist Practitioner. They will assess your symptoms, and if you need a prescription they will arrange for a GP to prescribe for you.
Call o1666 825825 and press option ‘1’.

Minor Illness and Injuries

If there are no appointments available with our Specialist Practitioner’s you can attend the Tetbury Minor Illness Clinic, a walk in service for minor medical conditions. They are open from 8.30am-6pm, Monday to Friday and accept their last walk-in patient at 5.30pm.

For Minor Injuries such as sprains, simple fractures and dislocations or minor burns, you can visit Tetbury or Chippenham Minor Injuries Unit.
Tetbury MIU – Open 8:30am – 6pm Monday to Friday
Chippenham MIU – Open 7 days a week from 8am to 8pm

Non-Urgent GP Appointments

Our routine appointments with GPs open 3 weeks in advance. You can book by using the online link above or call 01666 825825 and select option ‘1’ to make a booking. You will be offered a choice of a face to face or telephone appointment.

Please note, our Patient Advisers will ask for information on the nature of your illness. This will enable them to get you help from the most appropriate clinician or service as soon as possible. You may not always need to see a GP.

Medication Reviews and Queries

For medication queries our dedicated team of Clinical Pharmacists can help. These telephone consultations can be pre-booked, simply call 01666 825825 and select option ‘1’ to ask to speak to a Clinical Pharmacist.

First Contact Physiotherapist

For musculoskeletal symptoms including back pain, sports injuries, and joint pain you might be offered an appointment with our First Contact Physiotherapist. This gives you immediate access to a highly qualified specialist, without the need to be referred by a GP.

Nurses and Healthcare Assistants

Our wonderful nursing team offer a wide range of care including blood tests, ECGs, wound care, and injections. We also have specialist nurses in Diabetes, Respiratory conditions, and Women’s Health/Contraception. To book an appointment with a Nurse or HCA please call 01666 825825 and press option ‘1’.

Eye Issues

If you are experiencing eye issues such as red or painful eyes/eyelids, recent flashes and floaters, recent or sudden loss of vision, or a foreign body in the eye, please call 0300 303 4922 for the Community Urgent Eye Care Service (CUES). This service will arrange for you to be seen by an optician, and is free on the NHS. They will be able to use their equipment and skills to look at your eye in a more comprehensive way than a GP. Appointments will be triaged and usually offered the same day or within 48 hours.

Minor condition? Think Pharmacy First!

Many conditions can be managed using over the counter products and treatments. Your local community pharmacists are trained and skilled to advise on your symptoms. For conditions such as cold/flu, cough, headaches, dry skin, constipation, diarrhoea, hay fever, stings and bites, please visit a pharmacy and see how they can help.

Last year we sent out a survey regarding appointment booking and had 1,531 responses (on digital and paper). 93% of patients told us they would use an online system to contact their GP.

They also told us they’d like to be able to book routine GP appointments in advance, choose to see the same GP, and book without having to wait on the phone.

As such, you can now request an appointment through our website and via the NHS App – submit your request any weekday between the hours of 6am and 11am and be contacted the same day with advice or an appointment.

Booking via the telephone is still be available for those who prefer to.

We have a designated cancellation line, so that you can cancel an appointment without having to wait in the main phone queue. Please call 01666 825825 and select option ‘2’ to cancel. This line is open Monday – Friday 8am – 18:30pm. Please note this line is for cancellations only, to re-book or re-arrange an appointment you will need to select option ‘1’ to speak to a Patient Adviser.

Cancelling your appointment frees up space for somebody else who needs it.

If you require a home visit for yourself or somebody you care for please call the surgery on 01666 825825 and select option ‘1’. Please call before 10am. Your visit request will be triaged and allocated to one of our Specialist Practitioners, or a GP. We cannot guarantee at time of booking what time or day the visit will be. Urgent requests will be prioritised. If you call after 10am it is likely you will receive a telephone call first and a clinician will triage your request to check for urgency.

Please note, Home Visits are reserved for patients who are clinically considered to be housebound, or those who are absolutely too sick to attend the surgery.

If you require urgent assistance for a fall where the patient cannot get up, or symptoms such as crushing chest pain, stroke symptoms, difficulty breathing, choking, severe bleeding, loss of consciousness, or a Mental Health crisis please call 999.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

For minor conditions think Pharmacy First! Many conditions can be managed using over the counter products and treatments. Your local community pharmacists are trained and skilled to advise on your symptoms. For conditions such as cold/flu, cough, headaches, dry skin, constipation, diarrhoea, hay fever, stings and bites, please visit a pharmacy and see how they can help.