Repeat Prescriptions

Prescription Ordering Direct (POD)

From Tuesday 8th June the way to order prescriptions from Malmesbury Primary Care Centre is changing. The quickest way is to phone our dedicated prescribing service (aka POD) on 0300 123 6242.  Phone lines are open 9am -5pm every week day excluding bank holidays

This service will be a safer and more effective way of getting your repeat medications

Once you have called the POD, your prescription will be available at your nominated pharmacy within 5 working days.

There is no need to register for this service, simply call when you have 7 days left of your medication.

You will also be able to order online

We are closing our old repeat.ghs@nhs.net email address and we will no longer accept paper requests which are all too easy to lose. 

Did you know?  In an emergency, outside normal GP hours, you may be able to get a prescription by calling 111. Visit NHS 111 online to find out more.

Why are we changing?

Changing to POD will  ensure that patients are receiving the correct quantity of the medication that they need in a timely manner. Wiltshire POD is currently based at Wiltshire Clinical Commissioning Group in Devizes and is staffed by trained and experienced prescription coordinators and pharmacists. With individual patient consent, POD will have access to all repeat prescription records and to a patient’s GP. This will be private and confidential, and personal information is held securely on the surgery clinical information system.

Once a patient calls POD, their prescription will be raised and then authorised by a GP here at the surgery in line with our normal processing timeframes. We do not anticipate any change in the level of service provided and estimate that repeat prescriptions can be collected from the nominated pharmacy as normal. In fact moving to POD will improve our resilience and continuity by having a larger team to manage prescriptions than we have at the surgery. We will continue to ask you to allpow 5 5 working days for your prescription to be ready.

Many surgeries have been using POD very successfully for a number of years in Wiltshire and in Swindon and the presence of a pharmacist on site is considered to improve the efficiency and management of patient prescriptions meaning that some queries can be dealt with immediately rather than being passed to a doctor.  The POD team also discuss with patients which medications they are using to avoid over ordering which is a big issue for patients and the NHS alike.

Other things that POD can do that would normally be passed to a GP include issuing medication in advance for holiday and public holidays, removing items from repeat if no longer needed, tracking prescription to check their whereabouts and issuing medication recommended by a hospital/specialist.  The pharmacists are also able to synchronise medication to avoid multiple requests for patients and enhance compliance. 

In addition they can offer advice and reassure patients, and reinforce or explain instructions given by a GP/ Nurse about prescriptions and they are able to expedite prescriptions for life saving or critical medication.

The GP partners have been considering this move to POD for some time and were keen to see and hear from colleagues how it has worked elsewhere before they made a decision, and they are now comfortable that it will improve our overall service to patients. 

Thank you for understanding. 

Malmesbury Medical Partnership.

*Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. Calls from landlines and mobiles are included in free call packages.

Using Our Online Services

If you are a new user to our online services you will need to obtain a user name and password.

To obtain this please call at reception and bring some photo identification with you (such as a passport, driving licence or student card) as we will need to verify your identification. We will not be able to give you your user name and Password without this ID verification.

For security reasons we cannot give out account details by phone, email or post. If you have a condition that prevents you getting to the surgery, you may nominate a relative or carer to collect the details on your behalf (at your own risk) by adding their details to the application form.

Once you’ve got your login details

Once a member of staff has given you a user name and a random password, wait an hour before trying to log in to the website.

Enter your user name and password and click Login. You will then see the SystmOnline Home Page, which shows your details and our GP practice’s contact details at the top. You can also change the password to one you prefer.

Note: The services available here will depend on the services we currently provide.

You can navigate to all the online services from here, and can return to the Home Page by clicking Home in the blue menu bar, or by clicking the Back button on any page.

Logging in to SystmOnline

To use the SystmOnline service, you will need to attend the practice to request a user name and password. You cannot register for this service online because your identity needs to be verified.  You will need to provide an official document (passport/ Driving Licence  etc) that has a photograph of you.

Once a member of staff has given you a user name and a random password, wait an hour before trying to log in to the website.

Enter your user name and password and click Login. You will then see the SystmOnline Home Page, which shows your details and our GP practice’s contact details at the top.

You can navigate to all the online services from here, and can return to the Home Page by clicking Home in the blue menu bar, or by clicking the Back button on any page.

Logging out of SystmOnline

To log out:

  1. Click the Logout link on the Home Page or the Logout button on the main menu bar.
  2. Close your Internet browser.

Note: The website will automatically log out after a period of inactivity. Type in your user name and password to re-enter the site.

Managing Prescriptions with SystmOnline

For certain drugs, you can request a new prescription.

Click the Current Prescriptions link on the Home Page, or the Current Prescriptions button on the main menu bar.

All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug.

To request a repeat prescription:

  1. Select the drug by ticking the box in the left-hand column. If the item you require is not listed or if you need to include further information with your request, type the details into the Medication Request Notes field. When providing this information, you should bear in mind that it may be visible to all practice staff.
  2. Click Request Medication. The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s), and that the prescription will be ready for collection in two working days (after 2PM).
  3. Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.

PLEASE NOTE We cannot take repeat prescriptions requests via telephone. Please call into reception to pick up your requested prescription, alternatively we can automatically send the prescriptions to any of the towns pharmacies once they are completed. This means the medication should be ready for collection when you arrive, saving you a wait. If you do wish for us to forward your prescription please indicate this on the request slip.

Prescriptions are currently priced at £9.00. If you are on multiple repeat medications it is probably worthwhile contacting the Prescriptions Authority or asking your pharmacist for a pre-payment certificate which will greatly reduce your prescription charges. If you are under 18 years of age, unemployed or on invalidity benefit then you will not have to pay for your prescription. Ensure that you fill out the reverse of the prescription form correctly and sign it, and have some proof that you are exempt from prescription charges with you when you collect your medication from the pharmacy. Prescriptions can be redeemed at any UK pharmacy.

Two pharmacy’s are located in the High Street and another adjoined to the Practice – you can choose to use one of these, or any other pharmacy to dispense your prescription.